Platform Terms and Conditions

Welcome to Araia Group!

IMPORTANT - Please read the following Platform Terms and Conditions carefully before you start using the Platform and/or the Services made available therein so that you are fully aware of your legal rights and obligations with respect to Araia Group Platform and Services.

1. This Platform Terms and Conditions apply to your access to and use of Araia Group websites (including araiagroup.store.borong.co.id), mobile sites and mobile applications (“Platform”), governs your account and activities on the Platform including transactions of sale and purchase, and apply to the contents, features, payment solutions, delivery, products and services made available by Araia Group (“Services”).

2. In this Platform Terms and Conditions, “Araia Group”, “we”, “us” or “our” shall mean Araia Group and "you" or "your" refer to you, as a User of the Platform and/or Services, signed up or otherwise.

Unconditional/Irrevocable Acceptance of Terms

3. By accessing to and using the Platform and/or the Services and/or signing up as a Wholesaler or Retailer, you hereby agree that the Platform and Services are made available subject to the following terms and conditions and policies which you have read, understood and accepted:-

• Platform Terms and Conditions (https://araiagroup.store.borong.co.id/terms-and-conditions)
• Privacy Policy (https://araiagroup.store.borong.co.id/privacy-policy)
• Return & Refund Policy (https://araiagroup.store.borong.co.id/return-and-refund-policy)
• Personal Data Protection Act (PDPA) Notice (https://araiagroup.store.borong.co.id/pdpa) (collectively referred to as “Araia Group General Terms”),

in addition to the Specific Terms which you have read, understood and accepted, all of which are incorporated herein by reference, and your continued access or use of Araia Group Platform and/or Services indicates your unconditional and irrevocable acceptance of Araia Group General Terms and Specific Terms. You acknowledge that all these terms may be revised by Araia Group from time to time and you understand and accept that you are automatically bound by any and all additions, modifications and/or amendments on its publication date. You shall keep yourselves updated by visiting the above URLs. If you are a Wholeseller, you further agree that the Platform and Services are made available subject to the Supplier Partnership Agreement (hyperlink) which you have read, understood and accepted.

4. If you do not agree to any of the terms in Araia Group General Terms or Specific Terms, please discontinue the use of our Platform and Services.

Definitions

5. In this Platform Terms and Conditions, where the context so admits, the following expressions shall have the meaning designated hereinbelow unless otherwise stated:-

Araia Group Platform

6. Araia Group is a B2B marketplace and a platform for wholesale business that connects Wholesalers and Retailers. Araia Group also offers Retailers the option to order and purchase Products prior to payment, known as “Araia Group Credit” which is further subject to its Specific Terms, i.e. Araia Group Credit Terms of Application.

7. Notwithstanding the above and the fact that invoices issued to you in the Platform may contain the logo and/or name of Araia Group, the sale and purchase between Retailer and Wholesaler on the Platform shall remain a contract between the Retailer and Wholesaler.

8. Araia Group shall not be liable and expressly disclaim all warranties in relation to Products sold or supplied by the Wholesaler, whether express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement.

9. Araia Group acts as an intermediary between Retailer and Wholesaler and where applicable, the 3PL. Araia Group shall not be liable to the Users in relation to the sale and purchase of the Products between the Retailer and Wholesaler and in relation to the delivery of the Products by 3PL, any disputes arising therefrom shall be resolved between the parties concerned.

Permission to Use the Platform

10. We grant you permission to use the Platform subject to the restrictions in Araia Group General Terms. Your use of the Platform is at your own risk, including the risk that you might be exposed to Content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.

11. The Platform or its aspects, functions, features or version may be changed, modified, updated, corrected, added, interrupted, restricted, limited, suspended, terminated or discontinued, whether in part or in whole, at any time, whether temporarily or permanently, with or without prior notice to you and with or without any reason.

Platform Availability

12. Reasons (non-exhaustive) for suspension or termination of all or part of the Platform and/or Services may be due to:-

1. Maintenance works;
2. The occurrence of power or communications outage;
3. Technical problems on the part of third-party suppliers, service providers, or business partners;
4. The occurrence of a natural disaster, act of terrorism or other force majeure events; and/or
5. Any other reasons that Araia Group may deem necessary for such suspension or termination.

13. Araia Group (including our related companies, our shareholders, directors, employees, officers, representatives and agents) shall not be held accountable or liable for any losses and damages that you may suffer or sustain as a result of such suspension or termination.

User Account

14. In order to access the Platform and/or to use the Services, you are required to create an account with us which is subject to our approval at our sole discretion.

15. An account may be registered with the Platform under the category of Wholesaler, also known as the “Seller Account” or under the category of Retailer, also known as the “Buyer Account”.

16. To process your application, you are required to provide all information and documents requested by us including but not limited to your company/business registration number, company incorporation documents and details of personnel handling the account.

17. You shall not impersonate someone else (e.g., adopt the identity of a celebrity or your next-door neighbour), create or use an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts.

18. In creating an account, you warrant that all information provided to Araia Group is accurate, current and complete at all times and any changes shall be notified to us immediately. You shall indemnify and keep Araia Group (including our related companies, our shareholders, directors, employees, officers, representatives and agents) indemnified and hold us harmless for any losses, damages, costs, expenses, claims, actions, proceedings which we may suffer arising from any inaccurate or false statement submitted by you to us.

19. You further agree to provide any additional information and documents as and when requested by Araia Group. Any documents submitted by you to us are non-returnable and shall belong to and remain the property of Araia Group.

20. You acknowledge and agree that we may conduct credit checks on you including but not limited to checking with registered credit bureau or reporting agency for purpose of accessing your credit worthiness and you agree to execute all consent forms or to provide additional documents necessary for such credit checks if so required by us.

Application Requirements

21. To create and maintain an account on the Platform, you must be an incorporated legal entity or have a business registration number and are authorized under your constitution documents to conduct business with us in accordance with the laws of Malaysia.

22. Araia Group reserves the right to accept, withhold or reject your application to create an account (whether a Seller Account or Buyer Account) on the Platform without assigning any reason, or with reason amongst others:-

1. Araia Group is unable to verify your identity;
2. The information that you provided is associated with or linked to the profile of another existing User on the Platform;
3. The information you that you provided is false, inaccurate or incomplete;
or
4. You have created or signed up for another new account on the Platform when the previous account has been suspended, blacklisted, cancelled or terminated by Araia Group.

Completion of Registration

23. You will be registered with an account upon the successful completion of the process for creation of account if approved by Araia Group.

24. If you are a Wholesaler, you may create one (1) account with minimum one (1) Login ID.

25. If you are a Retailer, you may create one (1) account with minimum one (1) Login ID.

User Activities and Account Password

26. You are responsible to protect and safekeep your account information, including your login ID and password. Please do not share your account information with any other parties.

27. You are also responsible for all activities that occur in connection with your account and you agree to notify us immediately should there be any unauthorized use of your account or password or of any other breach of security.

28. Araia Group shall not be liable for any loss that you may incur as a result of a third party using your account, either with or without our/your knowledge. In addition, you shall be held liable for any losses, damages, costs, expenses and claims which may be incurred by Araia Group (including our related companies, our shareholders, directors, employees, officers, representatives and agents) as a result thereof.

Suspension and Termination of Account

29. Araia Group reserves the right to restrict, suspend or terminate the Services and/or your account and/or take any such measures or actions that we deem necessary with or without prior notice, and with or without assigning any reasons. Examples of circumstances which could potentially lead to the restriction, suspension or termination of your account are:-

1. Someone other than you is using your account;
2. You are found to or suspected to have engaged in any activity or acted in any manner that is in breach any of the Araia Group General Terms and/or the Specific Terms;
3. You are suspected or discovered to have been involved in activity or conduct which we deem in our sole discretion to be an abuse or unproper use of the Platform;
4. You have committed or are suspected to commit any wrongdoing or unlawful act.

Consequences of Suspension / Termination of Account

30. Where your account is suspended or terminated for any reason whatsoever or where you voluntarily terminate your account (as the case may be), Araia Group may at our sole discretion, with or without prior notice:-

• Cancel or reverse any and all orders, including cancellation of delivery of any Products purchased;
• Complete any and all orders, including proceeding with the delivery of any Products purchased;
• Cancel or forfeit any monies, credits, points, or other benefits available under your account;
• Disallow or restrict your use of all or any part of the Services and/or the Platform;
• Deny or decline any new application for creation of account submitted by you;
• Disallow the use of your previous data and history and/or delete all data and history relating to your account.

Dormant Account

31. If you are a Retailer, Araia Group may deem your account to be dormant if you did not log in or access to the Platform for a duration longer than six (6) months.

32. In the event that your account is deemed dormant, Araia Group may place a restriction on the use of Services and/or the Platform or terminate your account.

Fees and Charges

33. You acknowledge and agree that certain functions and features made available by Araia Group on the Platform and certain Services is subject to payment of fees, charges or other monies which may be imposed by us from time to time and as may be prescribed in the Platform, Araia Group General Terms, and/or the Specific Terms.

34. Araia Group reserves the right to revise any fees, charges or other monies imposed upon you at any time including to impose additional fees, charges or other monies.

Terms of Sale and Purchase

35. Araia Group is not an agent for, and does not represent any User. You shall be solely and directly responsible for all risks and liabilities related to transactions entered into on the Platform and in relation to any information provided by other User to you and vice versa.

36. Any risks and liabilities relating to transactions undertaken between a Wholesaler and Retailer shall be borne by the Wholesaler and Retailer itself. As such, before proceeding with any transaction on the Platform, you should make your own independent assessment and determination regarding the statements, pricing, information, the representations of the other party and the party’s ability to pay for or deliver the Products offered and such other specific terms and conditions as may be imposed by the Wholesaler (if any).

Placing an Order

37. If you place an order to purchase Products on the Platform and the order is accepted, you are obligated to complete the order or transaction with the Wholesaler and to be bound by such other specific terms and conditions as may be specified by the Wholesaler on the Platform, unless:-

1. The Transaction is prohibited by law or these Terms;
2. The Wholesaler materially changes the Product description or the Product does not conform to the Wholesaler’s description; or
3. A manifest error exists in the Product listing information which materially affects the terms of the sale.

38. The Platform shall notify a Retailer of all orders made, and upon the Wholesaler’s acceptance of an order, the status for the transaction shall be reflected as “Confirmed” on the Platform.

Offer and Acceptance

39. The Retailer may place an order for Products which constitutes an offer to purchase and shall be responsible for ensuring the accuracy of the order upon placing such order. The Wholesaler may prescribe a minimum or maximum number of purchases as condition for an order to be placed.

40. All orders are offers subject to the Wholesaler’s acceptance, which may be refused or rejected by the Wholesaler. A binding contract is formed between the Wholesaler and Retailer when the Wholesaler accepts the order.

41. Araia Group is authorized by the Wholesaler but is not obligated to accept orders for Products placed by Retailer for and on behalf of the Wholesaler.

42. An order is deemed accepted and a binding contract is in place when the status of an order on the Platform is updated to “Confirmed”. Notwithstanding, Araia Group does not guarantee any Products availability and inventory of the Wholesaler, which is the responsibility of the Wholesaler.

43. In the event of an electronic, computer, operational and/or technical error affecting details and pricing of a Product or any promotion on the Platform, Araia Group reserves the right to rectify such error and/or cancel any order or transaction which has been entered into in reliance on the said error.

44. You agree and understand that your remedy in the event of any cancellation of order made pursuant to clause 43 above is the refund of the amount paid by you in respect of such cancelled order or transaction, if paid. Nothing herein shall entitle you to further or additional compensation, and you shall have no right to insist on the completion of the transaction and delivery of the Product under the order.

Purchase and Payment for Products

45. Save and except where Araia Group Credit applies, payment for any purchase of Products on the Platform shall be made within thirty (30) days from the confirmation of order via the following methods:-

1. Credit card;
2. Debit card;
3. Online banking via FPX; or
4. Such other approved payment method on the Platform. We reserve the right to add, change, suspend or revoke the mode or method of payment for Products offered on the Platform at any time.

46. You acknowledge and agree that third party payment processor may be engaged for payment processing under the Platform and Araia Group is herein granted the right to disclose any and all information you provided with the payment processor.

47. By submitting payment details in conjunction with the creation of your account as Retailer and/or order of Products, you agree to pay for the Products ordered, and any applicable taxes and other fees or monies that may accrue for your purchase of Products through the Platform. You expressly authorize Araia Group, the Wholesaler, and any third-party payment processor to charge or credit any payment due from you and to make any adjustments, if necessary.

48. When making payment, you must only use payment methods that are legally available to you and shall not fraudulently use any means of payment under another party’s name. Pursuant to the same, we reserve the right to take all such actions to review any payment and where we deemed necessary, to suspend the processing of such order until our investigations are complete.

49. All Products are delivered in accordance with our standard operating procedures with the Wholesaler and we or the 3PL do not accept any special instructions. We shall not be responsible to replace or refund an order which does not conform to the special instructions requested by you.

Pricing

50. Wholesaler agrees that Araia Group shall be entitled to review the pricing of the Products offered by the Wholesaler on Araia Group Platform which shall not in any event higher than the pricing offered on all other platforms.

51. Araia Group reserves the right to demand for adjustment of pricing of Products and/or to remove the listing of Products which does not meet the requirement of Araia Group.

Invoice/ Payment

52. Whether you are the Wholesaler or Retailer, all invoices or outstanding payment can be viewed on your account dashboard.

53. You acknowledge and agree that in the event any payment on your account remain outstanding, we shall be entitled and/or on behalf of the parties to whom the outstanding payment is owed, as the case may be, to deem all amount payable by you immediately due and payable and demand from you for such payment.

54. You hereby authorise Araia Group to deduct and/or debit from your account (or any monies held by Araia Group on your behalf) all applicable subscription fees, platform fees, services charges, late payment interest and other money or fees due and payable arising from the utilisation of Platform and/or Services without any reference to you, which shall be final and conclusive in the absence of a manifest error and you agree that Araia Group shall not in any event be held liable for any claims, losses, damages, expenses, costs and charges pursuant to such deduction.

55. You further acknowledge and agree that your failure to make payment as and when it is due may lead to the following events:-

1. Cancellation of any order and/or purchase of Products;
2. Suspension and/or termination of your account;
3. Revocation and/or termination of Araia Group Credit (if applicable);
4. Off-set of any monies owed to you and held by Araia Group;
5. Impose further and additional fee in collection of outstanding payment.

56. Araia Group shall be entitled but without any obligation, on its own behalf or for and on behalf of the relevant creditor, as the case may be, to employ the service of a debt collection agency and/or to resort to other legal and equitable remedies for collection of outstanding payment, and you shall within 14 days upon demand (or such period as may be specified in the demand), settle all sums demanded and indemnify Araia Group against any costs, expenses, losses, damages, fees, charges (including solicitors’ fees on a solicitor client basis) for the debt recovery.

Delivery of Products

57. Araia Group makes available delivery services on the Platform via 3PL to our Wholesaler and Retailer.

58. Wholesaler warrants and undertakes that it shall be responsible for the parcel or contents of delivery and shall indemnify Araia Group against any losses, damages and for any liabilities including liabilities arising from claims from third parties as a result of delivery of unlawful goods or Products which do not conform with orders.

59. Wholesaler and Retailer understand that delivery of Products is available only in specific delivery areas which may be determined from time to time between Wholesaler and Araia Group. There may be limited slot available for date of delivery and the date of delivery selected at the time of order may vary.

60. We are entitled to charge the Retailer a delivery fee which may vary depending on the delivery areas.

61. Retailer is responsible to ensure that delivery details entered on the Platform are accurate and complete. You agree to bear the risk and charges for any Products wrongly delivered due to incorrect details provided by you.

62. Upon delivery of the Products, you shall be required to sign and acknowledge receipt of the delivery and 3PL may take photographic proof of delivery which you hereby consent to.

63. Please take note that your signature or the signature of a recipient on your behalf on the delivery note acknowledging receipt of delivery shall deemed to be conclusive evidence that you have examined the Products which correspond with your order.

64. We or 3PL will notify you if 3PL is unable to meet the delivery date for whatever reason including but not limited to an unforeseen circumstance (such as driver's unavailability) provided always that, to the maximum extent permitted by law, we shall not be liable to you for any losses, damages, costs, expenses or charges arising out of a delayed delivery.

Products

65. You acknowledge and agree that in relation to any Products sold on the Platform, Araia Group has no control over and shall not be responsible nor be liable, for Product' merchantability, suitability and fitness for a particular purpose, Products' correspondence with its samples and descriptions, Products' compliance and non-infringement with any laws, regulations, intellectual property or other rights of third parties, and Products' information and description.

66. Wholesaler shall ensure that all of your Products featured and listed on the Platform shall comply with all applicable laws, rules and regulations, shall not provide any false, inaccurate or misleading information about your Products, shall ensure that you have all necessary rights and legally permitted, whether contractually or otherwise to offer the Products for sale on the Platform, and shall ensure that you are not in infringement of any intellectual property rights.

67. Retailer acknowledge and agree to accept the whole risks and legal implication in purchase of the Products on the Platform and/or in use of the Platform and/or Services.

68. You hereby agree to release and hold us harmless from any liability with respect thereto.

Return & Refund Policy

69. In the event of return, refund, or replacement of Products purchased, such return, refund, or replacement of products is subject to the Return & Refund Policy and completion of return, refund, or replacement process and procedure. Pending such process and procedure, you shall continue to be liable for the full payment in accordance with the invoices available in your account dashboard.

70. Notwithstanding the approval of return, refund, or replacement of Products, all fees paid and payable to Araia Group shall be non-refundable.

71. Please refer to our detailed guide and policy on return and refund here.

Disputes between Retailer and Wholesaler

72. In any case of disputes relating to the sale and purchase of the Products on the Platform between the Retailer and the Wholesaler, the Retailer shall first attempt to resolve the dispute with the Wholesaler in good faith, and vice versa.

73. Where the Retailer and the Wholesaler fails to reach an amicable settlement pursuant to Clause 73 above, Araia Group reserves the right to suggest and implement an appropriate resolution in good faith and at its sole discretion.

74. You agree to abide by and be bound by Araia Group’s decision and Araia Group shall be entitled to:-

1. Cancel or proceed with the order or purchase;
2. Temporarily or permanently suspend either or both of the disputing parties' accounts;
3. Temporarily or permanently remove listing of a particular Product;
4. Remove any unlawful Content; and/or
5. Carry out all such other actions deemed necessary to ensure that the decision is enforced fairly and reasonably, and all such decisions made by Araia Group shall be deemed final, conclusive and binding upon the parties in dispute.

Non-Circumvention

75. Upon the completion of creation and registration of your account, Retailer agree to place order and purchase Products from the Wholesaler solely through Araia Group Platform and Retailer agree not to circumvent the Platform by directly transacting with the Wholesaler outside the Platform for Products available on the Platform and Wholesaler similarly agree not to circumvent Araia Group Platform by directly transacting with the Retailer outside the Platform.

Responsibility for Your Content

76. You alone are responsible for Your Content, and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions and authorization to use Your Content as described herein. You shall not imply that Your Content is in any way sponsored or endorsed by Araia Group.

77. You may expose yourself to liability if, for example, Your Content contains material or information that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

78. We reserve the right to remove any of Your Content on the Platform without any notice to you and without assigning any reason. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content.

Our Right to Use Your Content

79. We may use Your Content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose.

80. Please note that you also irrevocably grant the Users of the Platform and any Other Media the right to access Your Content in connection with their use of the Platform and any Other Media. Finally, you irrevocably waive, and cause to be waived, against Araia Group and its Users any claims and assertions of moral rights or attribution with respect to Your Content. By "use" we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.

Ownership

81. All intellectual property rights, whether registered or unregistered in relation to the content on the Platform (including website, design, software, images, underlying source code and software) belong to Araia Group and where applicable, the content providers and third-party licensors.

82. You shall not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the Araia Group Content in whole or in part except as expressly authorized by us in writing. You further agree not to use any robot, spider, scraper or other automated means to access the Platform for any purpose without the prior written permission from Araia Group.

83. Any person may protect their rights by contacting Araia Group in the event their copyright or other intellectual property has been infringed or violated on the Platform by any person. Araia Group may at its sole and absolute discretion remove the Product listing, information, specification and/or photograph complained of and/or suspend sales of the corresponding Product, until such time that Araia Group investigates and at its sole and absolute discretion decides that the complaints and/or that the alleged claims are invalid or resolved.

84. You shall indemnify and hold harmless Araia Group (including our related companies, our shareholders, directors, employees, officers, representatives and agents) from all actions, claims, demands, suits, or proceedings which may be instituted or made against you and/or us arising from any possible violation of any applicable intellectual property rights and/or laws by you.

85. Additionally, Araia Group is the owner of pending, registered and/or unregistered trademarks and trade name appearing on the Platform, including Araia Group name and logo, and all other related names, logos, products and service names, designs and slogan. You agree not to use such names and marks without the prior written consent of Araia Group.

User Content

86. User Content (including any that may have been created by users employed or contracted by Araia Group) does not necessarily reflect the opinion of Araia Group. We reserve the right to remove, screen, edit, or reinstate User Content from time to time at our sole discretion for any reason or no reason, and without notice to you.

Permitted Uses

87. You agree not to use the Platform in any manner that could damage, disable, overburden, or impair any server, or the networks connected to any Araia Group' server, or interfere with any other party's use and enjoyment of the Platform.

88. You shall not attempt to gain unauthorized access to any portion of the Platform, other accounts, computer systems, or networks connected to any Araia Group' server, through hacking, password or data mining, or any other means.

89. You shall not obtain or attempt to obtain any materials or information through any means not intentionally made available to you on the Platform.

90. You shall not link to any part of the Platform if such activity is illegal, will cause damage to, or will otherwise harm Araia Group or any other party. Moreover, Araia Group reserves the right in its sole discretion to disable or otherwise terminate your use of the Platform, or any links you make to the Platform, or request you to do the same.

Prohibited Activities

91. PLEASE DO NOT ENGAGE IN ANY OF THE FOLLOWING PROHIBITED ACTIVITIES (non-exhaustive), as they are prohibited on the Platform and constitute express violations of this Platform Terms and Conditions:-

• Submit any inaccurate information, committing fraud or falsifying information in connection with your Araia Group account or in order to create multiple Araia Group accounts;
• Attempting to access, or actually accessing, data not intended for you, such as logging into a server or an account which you are not authorized to access;
• Attempting to scan, or test the security or configuration of the Platform or to breach security or authentication measures;
• Tampering or interfering with the proper functioning of any part, page or area of the Platform or any functions or services provided by Araia Group;
• Attempting to interfere with service to any user in any manner, including, without limitation, by means of submitting a virus to our Platform, or attempts at overloading, "flooding", "spamming", "mail bombing" or "crashing" the Platform;
• Using frames, framing techniques or framing technology to enclose any content included on the Platform without our express written permission;
• Using any Platform content in any meta tags or any other “hidden text” techniques or technologies without our express written permission;
• Using the Platform or any of its contents to advertise or solicit, for any other commercial, political or religious purpose, or to compete, directly or indirectly with Araia Group;
• Using the Platform or any of its resources to solicit Platform Users or other business partners of Araia Group to become users or partners of other online or offline services directly or indirectly competitive or potentially competitive with Araia Group, including without limitation, aggregating current or previously offered deals;
• Collecting content from the Platform, including but not limited to current or previously offered deals, and featuring such content to buyers in any manner that diverts traffic from the Platform without our express written permission;
• Collecting personal information, statements, documents, data or content of any Users;
• Using any Users information from the Platform for any commercial purpose, including, but not limited to, marketing;
• Accessing, monitoring or copying any content or information from the Platform using any "robot," "spider," "scraper" or other automated means or any manual process for any purpose without our express written permission;
• Violating the restrictions in any robot exclusion headers on the Platform or bypassing or circumventing other measures employed to prevent or limit access to the Platform;
• Taking any action that places excessive demand on our Services, or imposes, or may impose an unreasonable or disproportionately large load on our servers or other portion of our infrastructure (as determined in our sole discretion);
• Aggregating any live or post-feature content or other information from the Platform (whether using links or other technical means or physical records associated with purchases made through this Platform) with material from other sites or on a secondary site without our express written permission;
• Deep-linking to any portion of this Platform (including, without limitation, the purchase path for any voucher) without our express written permission;
• Acting illegally or maliciously against the business interests or reputation of Araia Group; or
• Hyperlinking to the Platform from any other website without our initial and ongoing consent.

Rights and Remedies

92. We reserve the rights to take any of the following actions which are non-exhaustive :-

1. Investigate and take appropriate legal action against anyone who, in our sole opinion, engaged in any of the Prohibited Activities;
2. Investigate an allegation that any Content posted on the Platform does not conform to Araia Group General Terms and determine in our sole discretion to remove or request the removal of the Content;
3. Remove Content which is abusive, illegal or disruptive, or that otherwise fails to conform with Araia Group General Terms;
4. Suspend or terminate a User’s access to the Platform or its account upon any breach of the Araia Group General Terms;
5. Monitor, edit or disclose any Content on the Platform; and
6. Edit or delete any Content posted on the Platform.

Links to Other Websites/Mobile Sites

93. The Platform may contain advertisements and/or links to other sites ("Third Party Sites"). Araia Group does not endorse, sanction or verify the accuracy or ownership of the information contained in the advertisements or the content of any Third Party Sites or any products or services advertised on Third Party Sites.

94. If you decide to leave the Platform and navigate to Third Party Sites, or install any applications, software or download content from any such websites or mobile sites, you do so at your own risk. Once you access a Third Party Site through a link on the Platform, you may be subject to the terms of service and other conditions of such Third Party Sites. You should review the applicable terms and policies, including privacy and data gathering practices, of any such site to which you navigate to from the Platform, or relating to any applications you use or install from such Third Party Sites. Concerns regarding a Third Party Site should be directed to the Third Party Site itself. Araia Group bears no responsibility for any action associated with any Third Party Site. Moreover, Araia Group does not imply an affiliation with any Third Party Site.

Disclaimers and Limitations of Liability

95. Please read this section carefully since it limits the liability of the Araia Group to you. Each of the subsections below only applies up to the maximum extent permitted under applicable law. If you are unsure about this or any other section of Araia Group General Terms, please consult a legal professional prior to accessing or using the Platform. You reiterate that by accessing or using the Platform, you represent that you have read, understood, and agree to Araia Group General Terms, including this clause. You are giving up substantial legal rights by agreeing to these terms.

96. The Platform is made available to you on an "as is", "with all faults" and "as available" basis, with the express understanding that Araia Group may not monitor, control, or vet User Content. As such, your purchase and/or use of Products and Services offered through the Platform is at your own discretion and risks. Araia Group make no claims or promises about the quality, accuracy, or reliability of the Platform, its safety or security, or the Site Content.

97. Accordingly, Araia Group is not liable to you for any loss or damage that might arise, for example, from the Platform's inoperability, unavailability or security vulnerabilities or from your reliance on the quality, accuracy, or reliability of the business listings, ratings, reviews, metrics or review filter found on, used on, or made available through the Platform.

98. Your sole and exclusive right and remedy in case of dissatisfaction with the Platform and Services, or any other grievances shall be your termination and discontinuation of access to, or use of the Platform and Services.

99. Without prejudice to the generality of the foregoing and to the maximum extent permitted by applicable laws, you agree that the aggregate liability of Araia Group (including our related companies, our shareholders, directors, employees, officers, representatives and agents) to you for any claim arising from the use of Platform and Services is limited to the maximum sum of Ringgit Malaysia One Thousand (Rp 1,000) only.

100. In no event shall Araia Group be liable for any (i) indirect, special, incidental, punitive, exemplary, reliance or consequential damages, (ii) loss of profits, (iii) business interruption, (iv) reputational harm, (v) loss of information or data, and (vi) any other theory of liability, out of or arising from or in connection with the use of, or inability to use the Platform, whether or not Araia Group has been advised of the possibility of such damages.

Indemnification

101. You agree to defend, indemnify, and hold harmless Araia Group (including our related companies, our shareholders, directors, employees, officers, representatives, and agents) from all losses, damages, costs, expenses, claims, demands, actions, suits, proceedings and liabilities that arise from your use of the Platform and/or Services. Araia Group reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you hereby agree that you will cooperate with Araia Group in asserting any available defences.

Governing Law and Jurisdiction

102. The terms and conditions as set out herein and any dispute or matter arising from or incidental to the use of the Platform and Services shall be governed by and construed in accordance with the laws of Malaysia. The Users and Araia Group hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia.

Termination

103. You may terminate these terms at any time by closing your account, discontinue the use of the Platform, and providing Araia Group with a notice of termination.

104. You may request to terminate your account by contacting us at Adi@dotsixtwoo.com. However, your request may be withheld or denied if there are outstanding obligations owing by you or due to regulatory reasons or if required by law.

General Terms

105. Binding: Notwithstanding the absence of signature as proof of acknowledgment and agreement, you expressly agree that the Araia Group General Terms and Specific Terms shall constitute a legal and binding agreement between you and us, and you acknowledge that no reliance is placed on any representation made but not expressly contained in these terms.

106. Waiver: Any failure by Araia Group to exercise or enforce any rights or provisions in Araia Group General Terms or Specific Terms shall not be deemed to constitute a waiver of such right or provision or operate as to bar the exercise or enforcement thereof at any subsequent time or times. 107. Notices: Any notice, request, demand or other communication to Araia Group under Araia Group General Terms shall be given or made in writing and delivered personally or sent by prepaid registered post to our registered address. Araia Group shall be deemed to have received such notice only upon receipt.

107. Notices: Any notice, request, demand or other communication to Araia Group under Araia Group General Terms shall be given or made in writing and delivered personally or sent by prepaid registered post to our registered address. Araia Group shall be deemed to have received such notice only upon receipt.

108. No Assignment: Araia Group reserves the right to assign, novate, transfer and/or sublicense these terms or any part thereof to any person or entity without your prior written consent. You shall not assign, novate, transfer and/or sublicense these terms or any part thereof to any person or entity without our prior written consent. For the purpose of this clause, assignment will include any assignment by operation of law and change in control of a party.

109. Force Majeure: Araia Group shall not be liable for any failure to perform any of its obligations under these terms if the performance is prevented, hindered or delayed by strikes, industrial disputes, fire, floods, acts of any government, riots, war, national emergency, Act of God, impediment by government laws, rules, regulations or orders or other events beyond its control and in such case its obligations shall be suspended for so long as such event continues.

110. Severability: If any provision of these terms is found to be unenforceable or invalid, then only that provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect and enforceable.

Queries

111. For any queries, please contact us at Adi@dotsixtwoo.com